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JNS Terms and Conditions

Payment

We take payment via PayPal or Bank transfer 


 

Sales VAT

 25% VAT will apply to all orders purchased and/or shipped in Eu.  For orders outside of EU price will be without Vat or Tax


Shipping

 

We ship WORLDWIDE with DHL express !!

exception is Russia where we ship with reguler Post Denmark because DHL ships only to busines adreses in Russia.  

Usually we ship packeges 3 times a week sometimes 1, it depends how many orders we have, thats how you can get express shipping cheaper or free :)

DHL shipping time to USA approx. 3 days NY 2 days, EU 2 days

Post Denmark USA 12 days, EU 8 days If you need specific value on your package it needs to be shipped with Post Denmark.

Please make a note at checkout if you want it shipped with Post Denmark !!  

All Prices will be calculated at checkout, If you want to choose Post Denmark you just choose DHL Worldwide and make note that you will like to have it shipped with Post Denmark. But with Reguler post it will be more expensive then DHL express ! 

International Customers

International shipping charges will be calculated on a per-order basis and will be billed through PayPal.  Please contact us for an International Shipping Estimate prior to placing an order with us.  By placing an order for items to be shipped internationally, you are accepting our International Shipping Estimate as the official shipping cost.  All shipping fees must be collected prior to the item(s) shipping.  Customers placing orders to be shipped internationally take all responsibility for any customs and/or duties associated with their shipment.  Due to differences in shipping regulations, methods, and other factors, we cannot be held responsible for the safety of international packages.  By placing an order to be shipped internationally, you, the customer, take full responsibility for your shipment and its contents (loss, damage, theft, etc.).


Customs Fees

If you wish a product to be shipped to an address outside the EU , you are responsible for all customs fees and taxes.


Delivery 

All orders are shipped using DHL or Post Danmark.  If you would prefer to use a different shipping method, please contact us by e-mail at the time of your order.  When using Pay Pal, we will only ship to the address listed in the Pay Pal Payment Details. All packeges is shipped from Danmark.

Please include your Phone Nummber !! 

We do not ship during major holidays


We ship packages almost every day, however latest within 7 buiness days

 


Breakage or Discrepancies
If your order arrives and you are unhappy or there is a problem, please notify us within 48 hours of receipt of shipment.

JNS Japanese Natural Stones v/Maksim Enevoldsen can not be responsible for claims made after 48 hours. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for inspection by the carrier.


Returns

- No exchanges or returns will be accepted without receipt, or after 14 days from original date of delivery.

- Merchandise can only be returned if it is in its original condition and packaging. For Natural stones you can try the stone but not damage it or erase Kanji.

- If upon return, items are found to be damaged, they will not be accepted or credited.

- Please send all items for return via tracking shipping, customer pays return shipping

- Placing an order indicates your acceptance of our return policy.

- There is a 10% restocking fee for returned items

 

 

Customer Service

If you have any questions, comments or problems with your order, please e-mail us at maxim207@gmail.com at any time.


Disclaimer Of Warranty

All knives, accessories, products, stones, services, and the materials provided or sold by JNS Japanese Natural Stones v/Maksim Enevoldsen are offered on an "as is" basis.  Make no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title, or implied warranties of merchantability or fitness for a particular purpose, or non-infringement JNS Japanese Natural Stones v/Maksim Enevoldsen  are not responsible for printing or typographical errors.

Product pricing and availability are subject to change without notice.


Disclaimer Of Liability

In no event shall be held liable for special, indirect, exemplary, or consequential damages or any damages whatsoever, including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, all arising out of use of the products or services offered by JNS Japanese Natural Stones v/Maksim Enevoldsen . Use of this website and/or placing an order via this website constitutes agreement to this disclaimer.


Copyright

The information and media on this website is copyright.  Any use or reproduction without express written permission is forbidden.


Privacy Policy

JNS Japanese Natural Stones v/Maksim Enevoldsen company value your privacy.  We do not share your information with any outside parties.


Special Orders/ Custom Orders

For special orders of any product we carry, but don’t currently have in stock, we require payment for 1/2 the total amount for the order at the time of the order.  The remaining 1/2 must be paid within 14 days of notification and prior to the product being shipped to you.

For custom orders or special orders of products we don't normally carry, we require payment for 2/3 the total amount of the order at the time of the order.  The remaining 1/3 must be paid within 14 days of notification and prior to the product being shipped to you.

Special orders cannot be canceled once the order is placed.  If a special order has been made but the customer has not paid the final invoice for the remaining amount within 45 days of receipt of the final invoice, the initial payment/payments are considered forfeited and the products may be sold to another customer.


Agreement

Customers must agree to the terms and conditions before asking for a quote or putting in an order. In case of any legal dispute, the Court of Jurisdiction will be Copenhagen Denmark